Refund policy
Refund Policy
Eligibility for Refunds
To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it. You must request a refund within 14 days of receiving your order.
The following items are not eligible for refunds:
- Personalized or custom-made products
- Opened stationery sets
- Damaged items due to customer misuse
- Clearance or sale items (unless defective)
Refund Process
- Contact our customer service team via email at [email protected] to initiate your refund request
- Include your order number and reason for return
- Once approved, you'll receive return instructions
- Ship the item back to us using a trackable shipping service
- Allow 5-7 business days for processing after we receive your return
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at [email protected] with your order details.
Refund Method
Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account after processing.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check with your bank (processing times may vary)
- Contact your credit card company
- If still unresolved, contact us for assistance
Need Help?
For any questions regarding our refund policy, please email us at [email protected]. Our customer service team typically responds within 24-48 hours.